Riverside Serenity Massage & Wellness

November 4, 2017

Cancellation Policy

Once you make your massage appointment, you’ll receive a confirmation email with the logistical details of your appointment. It also includes a link where you can cancel or reschedule up to 24 hours in advance of your appointment. You don’t have to call or email me to let me know about these changes; I receive emails as soon as appointments are updated.

If you cancel your appointment with fewer than 24 hours’ advanced notice, or if you fail to show up to your appointment entirely, I may send you an invoice for up to the full amount of the missed appointment. You will be required to pay the balance in full before you can schedule another appointment. However, if you find someone to take your appointment, just let me know, and I won’t charge you for the missed appointment, as long as they show up in your place. (If they don’t show up, I may charge you for the missed appointment.)

There are a few exceptions to this 24-hours rule. If any of these happen to apply to you (and I certainly hope that is not the case, as none of them—with the exception of the birth of a child—are pleasant things to be going through, never mind as reasons to miss something as wonderful as a massage), contact me as soon as possible in order to cancel or reschedule your appointment. Please do not abuse these policies; this is how I make my living, after all. (^_~)

If you are sick, or think you might be coming down with something, please cancel your massage appointment. If you come into my office sick, I will send you home immediately. You may feel achy, but massage will likely make you feel worse.
I prefer to exercise caution with regard to illness, as I sometimes work with clients who have suppressed immune systems. Conventional wisdom typically gives an “all-clear” if your fever broke more than 24 hours ago, but I prefer to wait a minimum of two days. Generally, if you have to reschedule because you’re sick, we’ll likely push your appointment out by at least a week to give you a chance to rest and recover.

If you are in a state of emergency, like if you’re on your way to the emergency room (either for your own sake or taking someone else) or were just in a car accident, get in touch with me as soon as you can, even if it’s just a quick email that says “I can’t come in for my massage. I’m having an emergency; will update ASAP.” We’ll likely be able to work something out once the crisis has passed.
(Side note: “I mismanaged my funds” and “A friend asked me to do something else with them at the last minute” are not emergencies.  “I had to pick up an extra shift at work” is not an emergency unless you are an on-call doctor, nurse, EMT, police officer, fire fighter, or the like; otherwise, I might give you some leeway depending on the circumstances, but there are no guarantees. If it turns out that you are going to be on-call on the day of your appointment, it might be best to let me know in advance so we can figure out a plan before it becomes an issue.)

If conditions are unsafe for either of us to reach the massage studio, I will likely contact you to reschedule. Check social media (Facebook and Instagram) as well; if I have an Internet connection during inclement weather or other potentially hazardous conditions, I will post updates regarding whether or not I will be open for my scheduled appointments.

If you have any questions about any of these policies, please contact me.

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